At StrataStones, your complete satisfaction is our primary focus. We love and stand behind the quality & beauty of our Pebble Tile, but we also really pride ourselves on our exceptional customer service. We always have a real, live person to answer our telephones unless we are currently helping another customer, so please leave a message and we will immediately return your call. We're here to help you in any way, so please contact us for any questions or concerns. In today's busy & stressful world, we know how important great customer service really is!
Read what just a few of our thousands of happy customers have to say about us:
"I wanted to let you know that I will highly recommend your company. The customer service is outstanding; something that is hard to find these days. I also love the pebble tile I ordered!"
Kim Smith - Fort Lauderdale, FL
"I am beyond pleased with my stone purchase! I have a small half bath off of our kitchen and I didn't want to spend a fortune on a custom size sink slab so I used your stone for my countertop. Just wanted to share my success with you all! I LOVE my new powder room! Where can I send a picture to?"
Sabrina Lozano - Abilene, Texas
"Thank you so much for being so quick to respond to my call. I am trying to get my house back together and am ecstatic that you can get those tiles to me so fast. What great customer service! Thank you very much and Happy Holidays"
"I love doing business with you! Thank you so much for such great customer service."
"Thank you for a great product and for the great service on my recent order. Your quick response and great customer service has earned my future loyalty."
"This is my fourth project over two houses where I have ordered stones from StrataStones.net and it’s also the fourth time your company has put on a clinic for other companies on what customer service is! Every order has been handled with the precision and expedience that you rarely find as a consumer today and the products are beautiful! Everyone mentions the stones when they see them in my home and I love telling them about your company! Thank you!"
Tony Rodrigues - Rye, NH
"Thank you for your very prompt reply, even if it wasn't the answer I hoped for. Your online company is among the best for speedy service and quality products. Thanks for that confidence when I do order."
Ed Styskel - Newport, WA
"Thank you for the assistance. We are quite happy with your fast turnaround, especially on thanksgiving weekend."
Dane Buckley - MAJ, AV US Army
"Thank you! When I redo my bathroom I'll order from you. Your company provides awesome service!"
"Thanks for the email and tracking information. I used your stones in my last bathroom remodel about 5 years ago, and they still look amazing! Now I am finally getting to the master bath. Thanks again for the beautiful products you provide."
"We used them for a full wall shower floor and it looks wonderful. We are so pleased with both the stone quality and the pricing of the material and the speed of time from order to delivery, amazing."
Penny T. - Newark, CA
"In regards to the order we placed with your company, initially on Jan 6 for the Dark Ocean Pebble border, which was then stolen (postal carrier just left it on the ground under the mailbox, right where anyone driving by could see it, instead of leaving it at the front door). I just want to express my thanks on your prompt reply and immediate, fast replacement of this order. It arrived safe and sound today. It was truly a pleasure to have dealt with your company and your excellent customer service (unlike the Post Office in Wellfleet, MA). I will highly recommend your company to everyone I know. Thanks again."
Theresa Ayotte - Harwinton, CT
"Thank you! I love these stones!"
Thank you so much for all of your help. It was honestly a pleasure to do business with you. I will be contacting you later when I remodel my kitchen, and for any other stone needs I have. I love the pebble products you offer!
I just want to say, that your company has been great to work with and Ken Sorensen has been amazing. Thank you so much for all your help and efforts to making this happen!
I just wanted to say Thank you for the super fast service and shipping. I never expected to get the tile in 2 days from ordering it. It is just perfect. I can't wait to install it. Your prices are the best. I went to a flooring store hear in town and they wanted 3 times the amount for the same pebble tiles.
Thanks so much.
They look great! Still sheepishly embarrassed that we didn't catch such a gross miscalculation on the original order, but very impressed that you personally called and clarified everything. GREAT customer service, which is hard to find these days! I'll send you a picture when the project is finished. Feel free to use it for any purpose such as ads or brochures.
Yes, thanks -- I wanted to make sure it was Ocean so that I can match our shower floor. Will take pictures and share when we're done. And thanks for being so responsive -- really great service!
Kim Kimminau -
I am impressed!!! I ordered my tile on Sunday evening, and received it the next Wednesday, and it had to be shipped from California to Florida. Also equally as impressive is with how fast your team noticed a billing error and had it corrected before I noticed it. You guys are definitely top of your game. When the occasion arises that I need tile, count on another order from me.
Lee L - Jacksonville, Florida
I had no idea how easy and fun installing the pebble tile could be! My shower turned out great! Thanks for all the help with installation advice!
Julie B - Marina Del Rey, California
I had to write to you to let you know that you are absolutely true to your word. First, the pebble tiles are exactly what we wanted! Perfect!!! They look fabulous in the bathroom. Second, when we spoke very early Saturday AM .. you anticipated the pebble tiles would arrive on Wed. You understood how tight we were on time... and YES the tiles all arrived in perfect condition from the West Coast to Boston on that Wed.!!! Thank you so very much for great customer service and everything you told us was true! Unfortunately that is pretty rare today!
Kudos to you!!
Lindy - Boston
Ken and the team at Stratastones went out of their way to get me the deal I needed to get my stones in Alaska. Much credit to their effort and clever method to keep their shipping costs low.
A great customer service experience and I challenge you to find a better deal on these high quality products. Btw my backsplash looks fantastic and people consistently inquire about my pebble tiles.
Edward H. - Anchorage, AK
Just wanted to let you know that I think you are one of the best company's that i've ever had to deal with! Your customer service is outstanding and your product is absolutely fantastic! Thank you so much!
Robin W. - Durango, Colorado
Thank you so much for speedy delivery, the stone arrived two days after ordering, it is beautiful, my client loves it.
Ghashang N., Columbia Design Studio - Columbia, Maryland
I was pleasantly surprised to find the tiles I have been looking for over 5 months now. It is hard to find decent modern looking tiles not overpriced. Thumbs up !! More orders to come ...
Martina T. - Warrenton, VA
Congratulations! I've never ordered a product online, that arrived so quickly. I was shocked to arrive home from work yesterday to see it inside my front door!
Your pebble tiles look stunning! I can't wait to install them, they are going in a custom shower pan in our master bathroom. The natural colors match beautifully with some iridescent glass mosaic tiles I have on the wall.
Thanks again for a great product!!
Diana U. - Hays, Kansas
I was very happy to view all of your products and especially happy to realize with the sites help that even I could install this tile. I had seen pebble tile on DIY and knew I wanted that for my backsplash. Unfortunately, Home Depot, Lowes, and various other tile stores did not have 1 12x12 to look at, only pieces that could serve as an accent on the wall. Your prices were just perfect for my budget too!
Deborah P. - Clearwater, Florida
The Maui Turtle pebbles arrived today [Friday]. We ordered them on Wednesday and I can't believe how fast they got to Florida. The stones are absolutely beautiful! I am going to recommend you to all my friends. Thanks again!
Anne T. - Miami, Florida
That was the fastest that I have ever had something delivered. I love the pebble tile. Thank you so much.
Marcia W. - Spokane, Washington
I sent in my order on a Sunday night- and got a PHONE CALL from the president of the company ! ( thanks again Ken). i don't do too much online, just pay my bills & a bit of email- so getting a phone call about my questions, on a Sunday night, was far & above good customer service- not too many places would do this- i won't forget the kindness- can't wait for my tile to arrive
Jackie B. - Biddeford, Maine
Thanks so much for your prompt contact back to me regarding the situation with the white i really appreciated it!!!!!! hope to do continued business together!!! the tile is absolutely beautiful!!!!
Michele C - Cincinatti, Ohio
I received the Red flat natural stone tile. We will be using it for our shower floors and walls. My wife can't wait to get it installed! Thanks for your prompt Response and delivery.
Rob M - Pittsburgh, Pennsylvania
The package has arrived. I appreciate your prompt attention and look forward to doing business with you in the future. Thanks!
Joanne M - Preston, Maryland
I received the two boxes of pebbles today. The tiles are beautiful just what i wanted!!!!
Brenda T - Houston, Alaska
Just wanted you to know that we just received the stone. It is beautiful and we love it! Thanks for all of your help. Please know, as general contractors here in Hawaii, we will keep you in mind whenever any of our clients need mosaic stone.
Mahalo and Aloha!
Sharon B - Kailua, Hawaii
Ken, thanks so much for your quick and helpful service!
Cecille D - Chicago, IL
Thanks for the quick service--tracking says we will receive the pebble tile tomorrow. Thank you once again for the excellent customer service!
Alef G - Occidental, CA
I'd like you thank you for the quick shipment of the tiles. I have received them and they are beautiful!
Monika A - Urbandale, Iowa
Thanks for your response. The stones arrived today and they are beautiful! Can't wait to get started! I think I will let the stones themselves be the edge since I am going for a wavey effect. Can't wait for my next project so I can order more!!
Paula M - Grand Rapids, Michigan
I just wanted to thank you again for your AMAZING customer service! Your assistance was above and beyond what I ever expected! I will absolutely refer anyone who asks to your company. It is people like you that continue to restore my faith in humanity!
Shannon Brown - Cypress, California
Thanks Ken, you are always the best to work with.
Mary Rochin - Bozeman, Montana